Returns & Refunds 

Your 100% satisfaction is important to us. Please contact us via info@spanishwaxco.com if you have any issues with your candles.

  • We do not accept returns for change of heart. 

Candle Care & Safety

  • The first time you burn your candle, place on a protective surface and keep it lit until the whole surface is liquid wax (minimum 2 hours)

  • Never burn our candle for more than 3 hours

  • Our bubble, cloud, shell and pillar candles are designed for decorative purposes, but if you do decide to light them, please place on an even protective surface and do not leave unattended. 

  •  Keep your wick trimmed to 5mm, this helps control the size of the flame

  • If candle 'mushrooms' occur, trim just underneath the 'mushroom' and then re light

  • Do not leave your candle in direct sunlight or near heat, this can cause softening of the wax

  • Colours can vary and 'frosting' may occur.

  • Due to the handmade nature of our candles and during handpouring they may have minor imperfections.

Shipping & Delivery

Free standard delivery within the UK on every order

  • Standard Delivery - 3/5 working days 

  • Express Shipping - 2/3 working days 

  • We aim to dispatch every order within 5 working day

Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for both UK & international customers via Credit Cards, Debit Cards & PayPal.

(Note that additional exchange fee may apply if your currency is other than Pound Sterling)

Events & Wholesale 

Any unanswered questions? Email us or jump on our live chat to get in touch and we’ll be happy to help!